FAQ's

Delivery

We ship worldwide. See the full shipping details and delivery options and prices here.

This will be dependent on the delivery option chosen at checkout. You can find the various options here.

Your beautiful Bouji purchase will be discreetly packaged in a plain box or bag. Please note that items may be dispatched from different depots and therefore may arrive in separate packages.

If you do not take delivery of your items from Royal Mail, they may ask you to collect from their depot where your items will be kept in line with Royal Mail timescales, before being returned to sender. Please let us know as soon as possible if you do not receive your order.

You must notify us if your order is not received within 10 days. We will investigate your claim and if we are satisfied that you not receiving your order is attributable to us, we will issue a full refund. 

Items returned to sender do not automatically trigger a refund and may be outside our returns policy timeframe if and when they are returned. If your order is returned to us by Royal Mail, you may not be entitled to a refund. If we decide that a refund is applicable or you request that your order be dispatched again you will be liable for all delivery costs that relate to the order. 

Please note that we do not accept responsibility for parcels not collected as instructed by Royal Mail or for parcels signed for by a third party. We may refuse to make future deliveries to addresses that are considered to be insecure. 

Items may be dispatched from different depots and therefore may arrive in separate packages. They should arrive around the same time. However, if they don't arrive please contact customer service.

Help with ordering

You can find the size guides on individual product pages. Alternatively you can find all the size charts here.

Check out our body shape guide, for help with choosing your perfect lingerie.

Check out all our lingerie guides, for tips and advice.

Discount codes may not be used on sale items or in conjunction with other offers. If you think your code should have been valid please contact customer service with the code used.

Gift Cards/Vouchers

 Read the full Gift Card/Voucher Help Page

You can buy a Bouji Lingerie gift card for any amount. Simply use the different denominations and select how many cards you would like for each value. 

Gift cards expire 12 months after purchase.

The system will remember how much is left on your card. When you come to place your next order, enter the voucher code at the checkout as usual.

Yes, gift cards are a form of payment. If you also have a discount code, you can use this in conjunction with the gift card.

We will refund the value of the item to your gift card so you can use it to buy something else.

Returns & Exchanges

Whilst we want you to love your new lingerie but we get that buy before you try on-line shopping means you may occasionally need to return something, so our RETURNS ARE FREE for UK customers!* If you’re not happy with your purchase, simply return using our free service. Please ensure that items are returned within 60 days of purchase, unworn, unwashed, with the original delivery note, tags and packaging undamaged and intact.

Simply follow the instructions on our returns page here.

Unfortunately we cannot offer our free returns service for orders placed outside of the UK. Please see the returns page for further information.

No, eligible returns are free in the UK. However, original delivery charges will not be refunded unless the goods are faulty or you have requested replacement items in which case you will not be charged again for delivery.

If you have followed the returns process correctly and are eligible for a refund, we will endeavour to process your return within 14 days. This may take longer during busy periods such as Christmas or sales periods. Delivery charges will not be refunded unless the goods are faulty. However, if you have requested replacements then you will not be charged again for delivery.

Contact

You can contact us:

Via the live chat 

By emailing us via our website enquiry form

Or, you can write to us:

Phlump Ltd

31.04, 8 Brook Street

Liverpool

L3 9PH

England.