Delivery

DELIVERY

Delivery

Royal Mail 48 (Std) £3.50 (Free when you spend over £35)

- aim to deliver your parcel within 2-3 working days of your order*

Royal Mail 24  £4.50

- aim to deliver your parcel within 1-2 working days of your order*

Special Next Day Delivery*  £7.95 (excluding Sat & Sun)

- aim to deliver your parcel on the next working day*

*All orders must be received by 1pm – orders received after 1pm and on Sat/Sun may not be processed until the next working day.

As your items may be dispatched from different depots, they may arrive separately.  When your order is delivered, Royal Mail may ask that the delivery is signed for to acknowledge receipt.

Deliveries to the Highlands and Islands may have an additional 48 hours on top of the selected delivery option.

Whilst we make every effort to deliver goods on time, we cannot guarantee this or accept liability for deliveries made outside the timescale. Timescales may be affected during busy periods such as Christmas.

All items are subject to stock availability.

What will my parcel look like?

Your beautiful Bouji purchase will be discreetly packaged in a plain box or bag. Items may be dispatched from different depots and therefore may arrive in separate packages.

Undelivered or Lost Parcels

If you do not take delivery of your items from Royal Mail, they may ask you to collect from their depot where they will be kept in line with Royal Mail timescales before being returned to sender.

You must notify us if your order is not received within 10 days. We will investigate your claim and if we are satisfied that you not receiving your order is attributable to us, we will issue a full refund. 

Items returned to sender do not automatically trigger a refund and may be outside our returns policy timeframe if and when they are returned. If your order is returned to us by Royal Mail, you may not be entitled to a refund. If we decide that a refund is applicable or you request that your order be dispatched again you will be liable for all delivery costs that relate to the order. 

Please note that we do not accept responsibility for parcels not collected as instructed by Royal Mail or for parcels signed for by a third party. We may refuse to make future deliveries to addresses that are considered to be insecure.